Crypto.com - Buy Bitcoin Now 4+

Great service but....

There service is great. Very easy or somewhat easy to navigate, it took me a little while to understand everything, but now I get it. I was able to deposit money on my Crypto account from my debit card pretty smoothly. Taking money out is pretty straight forward as long as your bank is on the list of compatible banks (which are big name banks and credit unions) I have a very small credit union so I had to open a bank account that was on that list. Pretty common with most app involving bank linking. The only thing I would like to be improved is faster customer service. They will always help you and resolve your issues but you just got to have patience. I understand because of the increased interest in Crypto which increases customers which inevitably increases issues. That being said...customer service response time: ⭐️⭐️⭐️. customer service helpfulness/problem resolution ⭐️⭐️⭐️⭐️⭐️. Platform and navigation through app ⭐️⭐️⭐️⭐️. Information and transparency ⭐️⭐️⭐️⭐️. Anyway I love this app so far and I think you should give it a chance. I will leave an updated review 60 days from now.

Lacks ease of use, visible customer support

I will admit that customer support is very present for this app. However, the apps ease of use and deposit systems need a lot of work. Especially with disclosures of international fees with Visa. Luckily my bank refunded my 1% amount back to me. There are reasons people will stay on Gemini and Coinbase and it is because other companies make it hard to use, deposits and withdrawals at a steady pace. If they can get this working in their favor they will be unstoppable. Their fees for crypt withdrawals as well continue to go up. I moved 79 USDC and the fee was 25 dollars. It is on the edge of highway robbery at times. Updated response: While the fees are clear the provider does not make withdrawal limits apparent anywhere in the app until you go to withdrawal. An example is if you want to take out 75 Polygon Matic out, the minimum is 100 which at its current price is over 278 dollars worth of an investment. You don’t learn that until the finalization of the withdrawal. Clarity is needed in the industry and this is a challenge and a critique of every app in the industry.

Developer Response ,

Hi there, we are always transparent with the Fees and Limits and they can be reviewed in the designated section within the app. Feel free to reach out to us via in-app chat or at contact@crypto.com so we can assist provide additional information regarding the withdrawals and deposits.

No process or system whatsoever

So I downloaded this 4 days ago and my account is still pending! My friends downloaded this app after me and within the hour their account was approved! We provided the exact same information to them. My pictures I submitted were just as clear as theirs! Absolutely ridiculous! Your guys system is terrible! You should verify the people IN ORDER! That’s what good customer service is! There is no reason I should still be waiting for approval if my friends were approved that fast!

So now I have yet another friend who downloaded the app and was approved in 15 minutes!!! You guys need to get organized because this is just terrible!!! Not to mention the fact I have now contacted y’all through the app 3 times and have emailed y’all numerous times now! No response! No help! No anything! Email me back and verify my account please!

Now After a few days I finally got a response to my email. You know what it said!? To reply to their response if I needed help and they would email me back within 24 hours as a priority. They never emailed me back when I replied!? What kind of customer service is this?????? Is this what you guys do? Take all peoples information and photos and then keep it for yourself and not even verify them or help resolve their issues!?!?

Developer Response ,

Hello, as a result of high interest in our products and platform - the verification and response time needed might increase. We would be more than happy to help out - kindly provide a referral ID or get back to us via in-app chat or at contact@crypto.com so we can assist accordingly